Documentation
Active @UNDELETE ver 9.0Most recent version

Hardware Diagnostic File

If you want to contact our technical support staff for help with file recovery, a file that contains a summary of your local devices is helpful. Active@ UNDELETE allows you to create a summary listing file in XML format. This data format is “human-readable” and can help our technical support staff analyze your computer configuration or point out disk failures.

To create a hardware diagnostic file from the File menu, click Save Hardware Info As...

To save time when contacting our technical support staff, we highly recommend that you provide us with a hardware diagnostic file

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